Browse the most common topics below, or open the live chat for a personal answer.
👤 Accounts & profiles
- Reset a password from the sign-in screen via “Forgot password”.
- Change nickname or avatar in Profile → Edit.
- Delete an account any time in Settings → Privacy — it takes effect within 24 hours.
🕹️ Gameplay & quests
- Daily quests refresh at midnight UK time.
- Gem balances sync automatically across devices.
- Stuck quest progress? Reload the page once — it fixes 90% of cases.
🏆 Tournaments
- Entry is always free; join from the Tournaments section.
- Scores update live; final standings lock 10 minutes after the end.
- Trophies and badges appear on the profile within an hour.
🔧 Technical fixes
- Supported: current Chrome, Firefox, Safari and Edge.
- Clear the browser cache if a game loads with missing colours.
- Still odd? Report a problem with the device model.
Can't find it? Open live support chat — average reply under two minutes.